Engineering Services Built for Reliability at Scale

Whether you need a one-time reliability audit, ongoing SRE support, or a fully embedded engineer — Cloudvorn delivers measurable resilience improvements for cloud-native teams.

Fixed Price
$6,500
2 Weeks

Reliability Foundation Setup

A structured engagement that transforms ad-hoc operations into a repeatable, measurable reliability practice — giving your team the SLOs, runbooks, and architecture clarity they need to move fast without breaking things.

Who This Is For

Early-to-mid-stage startups and scaling SaaS companies that have outgrown "deploy and pray" but haven't yet built formal reliability practices. Ideal for teams with 5–50 engineers shipping to production weekly (or faster) on AWS, GCP, or Azure.

Common Problems Solved

  • No defined SLOs — the team doesn't know what 'reliable enough' looks like.
  • On-call rotations are chaotic, undocumented, or non-existent.
  • Architecture decisions are made without reliability trade-off analysis.
  • Post-incident reviews happen inconsistently or not at all.
  • Deployments cause unexpected outages with no rollback playbook.

Deliverables

  • Reliability architecture review with annotated diagrams and risk matrix.
  • SLO definitions for your top 3–5 critical user journeys with error budgets.
  • On-call structure recommendation with escalation paths.
  • Runbook templates pre-populated for your most common failure modes.
  • Deployment safety checklist tailored to your CI/CD pipeline.
  • 30-page Reliability Foundation Report with prioritised action items.

Expected Business Outcomes

  • 40–60% reduction in unplanned downtime within the first quarter.
  • Clear reliability language shared between engineering and leadership.
  • Faster incident resolution through documented runbooks and escalation paths.
  • Confidence to ship features faster with understood risk trade-offs.

Timeline: 2 weeks from kick-off to final report delivery.

Fixed Price or Gain-Share
$5,000 fixed or 20% of savings
1–2 Weeks

Cloud Cost & Performance Review

A forensic analysis of your cloud spend and resource utilisation that uncovers waste, right-sizes workloads, and aligns cost with actual business value — typically paying for itself within the first month.

Who This Is For

Engineering and finance leaders at companies spending $10K–$500K+ per month on cloud infrastructure who suspect they are over-provisioned but lack the time or expertise to diagnose the problem. Works across AWS, GCP, and Azure environments.

Common Problems Solved

  • Cloud bill growing faster than revenue with no clear explanation.
  • Over-provisioned compute, storage, or database instances sitting idle.
  • No reserved instance or savings plan strategy in place.
  • Performance bottlenecks masked by throwing more resources at the problem.
  • Lack of cost attribution — no one knows which team or service drives spend.

Deliverables

  • Full cloud spend audit with line-item cost breakdown by service, team, and environment.
  • Right-sizing recommendations for compute, database, and storage resources.
  • Reserved instance / savings plan modelling with projected ROI.
  • Architectural change proposals that improve performance while reducing cost.
  • Cost-tagging strategy and dashboard setup for ongoing visibility.
  • Executive summary with quick wins (< 1 week) and strategic optimisations (1–3 months).

Expected Business Outcomes

  • 20–40% reduction in monthly cloud spend within the first 90 days.
  • Improved application performance through right-sized infrastructure.
  • Finance and engineering aligned on cloud cost ownership and budgeting.
  • Ongoing cost visibility through tagging and dashboards that prevent drift.

Timeline: 1–2 weeks depending on environment complexity.

Fixed Price
$8,500
2–3 Weeks

Incident Readiness Package

A comprehensive programme that ensures your team can detect, respond to, and recover from production incidents with speed and confidence — turning chaos into a coordinated, repeatable process.

Who This Is For

Teams that have experienced painful outages, near-misses, or customer-impacting incidents and know their response process is fragile. Especially valuable for companies approaching SOC 2, ISO 27001, or enterprise customer audits that require documented incident management.

Common Problems Solved

  • Incidents are resolved by heroics, not process — knowledge lives in one person's head.
  • No clear severity levels, communication templates, or stakeholder notification plan.
  • Post-incident reviews are blame-focused or skipped entirely.
  • Teams have never practised a coordinated incident response.
  • Compliance requirements demand a documented incident management framework.

Deliverables

  • Custom incident response framework with severity classification (SEV1–SEV4).
  • Role-based response playbooks — Incident Commander, Communications Lead, Technical Lead.
  • Stakeholder communication templates for internal teams, executives, and customers.
  • Blameless post-incident review template and facilitation guide.
  • Live tabletop exercise simulating a production outage with your team.
  • On-call rotation design with escalation policy recommendations.
  • Tooling integration plan for PagerDuty, Opsgenie, or your existing alerting stack.

Expected Business Outcomes

  • 50–70% faster mean time to resolution (MTTR) through structured response.
  • Reduced blast radius — incidents are contained before they cascade.
  • Team confidence in handling SEV1 events without panic.
  • Compliance-ready documentation for SOC 2, ISO 27001, and customer audits.
  • Culture shift from blame to learning through blameless post-mortems.

Timeline: 2–3 weeks including the live tabletop exercise.

Scoped Engagement
$7,000 – $12,000
2–4 Weeks

Monitoring & Observability Design

A ground-up design (or overhaul) of your monitoring, logging, and tracing stack — so your team can answer "what's broken and why?" in minutes instead of hours, and proactively catch problems before customers do.

Who This Is For

Engineering teams drowning in noisy alerts, teams that have no observability beyond basic uptime checks, or organisations migrating to microservices and distributed systems where traditional monitoring falls short. Supports Datadog, Prometheus/Grafana, New Relic, CloudWatch, and OpenTelemetry stacks.

Common Problems Solved

  • Alert fatigue — too many notifications, most of which are not actionable.
  • No distributed tracing — debugging cross-service issues takes hours.
  • Dashboards exist but nobody trusts or uses them.
  • Logs are scattered across services with no correlation or structured format.
  • Monitoring costs spiralling because of uncontrolled metric cardinality.

Deliverables

  • Observability strategy document covering metrics, logs, and traces (the three pillars).
  • SLO-aligned alerting design — alerts tied to user-facing impact, not system noise.
  • Dashboard blueprints for service health, SLO burn-rate, and business KPIs.
  • Structured logging standard and implementation guide for your language/framework.
  • Distributed tracing rollout plan with OpenTelemetry instrumentation guidance.
  • Alert routing and escalation configuration for your on-call tooling.
  • Cost optimisation recommendations to control observability tool spend.

Expected Business Outcomes

  • 80%+ reduction in alert noise — only actionable, customer-impacting alerts fire.
  • Mean time to detection (MTTD) drops from hours to minutes.
  • Engineers can trace a request across services in under 5 minutes.
  • Dashboards that leadership and engineering both trust for decision-making.
  • Controlled observability costs with cardinality management and retention policies.

Timeline: 2–4 weeks depending on stack complexity and number of services.

Monthly Retainer
From $3,000/mo
Ongoing

Reliability Retainers

Continuous reliability partnership that keeps your systems resilient as you scale — providing ongoing SRE expertise, proactive reviews, and priority support without the cost of a full-time hire.

Who This Is For

Companies that need ongoing SRE guidance but aren't ready to build a dedicated reliability team. Perfect for post-Series A startups scaling infrastructure, SaaS companies with growing uptime requirements, and teams that completed a Cloudvorn one-time engagement and want continuous improvement.

Common Problems Solved

  • Reliability improvements stall after the initial engagement without ongoing support.
  • No internal SRE expertise to guide architecture decisions as the platform evolves.
  • Toil accumulates — manual operational tasks eat into feature development time.
  • Need a trusted advisor for infrastructure decisions without a full-time SRE hire.
  • Customer contracts demand uptime SLAs but the team lacks the tooling to track them.

Choose Your Tier

Essential

$3,000 / mo

  • Monthly reliability review call (60 min).
  • SLO tracking and error budget reporting.
  • Up to 10 hours of async advisory & PR reviews.
  • Priority email support (24-hour SLA).
  • Quarterly reliability health scorecard.
Most Popular
Growth

$5,500 / mo

  • Everything in Essential, plus:
  • Bi-weekly reliability review calls.
  • Up to 25 hours of hands-on SRE work per month.
  • Incident response support with 4-hour SLA.
  • Toil reduction projects (automation, self-healing).
  • Architecture review for new features and services.
  • Monthly reliability improvement roadmap updates.
Mission-Critical

From $9,000 / mo

  • Everything in Growth, plus:
  • Weekly syncs with engineering leadership.
  • 40+ hours of dedicated SRE work per month.
  • Incident commander coverage for SEV1 events.
  • Chaos engineering and game day facilitation.
  • Capacity planning and performance modelling.
  • Dedicated Slack channel with 1-hour response SLA.
  • Custom SLA — tailored to your uptime commitments.

Expected Business Outcomes

  • Sustained reliability improvements month over month, not just one-time fixes.
  • Engineering teams freed from operational toil to focus on product development.
  • Proactive identification of risks before they become customer-impacting incidents.
  • SRE expertise available on-demand at a fraction of a full-time hire cost.
  • Measurable uptime improvements aligned to business SLA commitments.

Timeline: Ongoing monthly engagement — start any time, cancel with 30 days' notice.

Contract Engagement
Starting at $4,500/mo
3+ Month Minimum

Embedded / Contract SRE Services

A Cloudvorn SRE engineer embedded directly in your team — attending standups, shipping reliability improvements, and building internal SRE culture from within. All the impact of a senior SRE hire, none of the 6-month recruiting timeline.

Who This Is For

Companies going through high-growth phases, preparing for major launches, or navigating compliance milestones (SOC 2, HIPAA, FedRAMP) that need hands-on SRE capacity now — not in 6 months when a full-time hire is onboarded. Also ideal for teams building their first SRE function who need a senior practitioner to set the standard.

Common Problems Solved

  • Can't hire senior SREs fast enough to keep up with growth.
  • Need hands-on reliability work, not just advisory — someone to write the Terraform and the runbooks.
  • Preparing for a major product launch or migration with tight reliability requirements.
  • Building an SRE team from scratch and need a senior practitioner to establish practices.
  • Short-term capacity gap — parental leave, attrition, or project surge.

Deliverables

  • Dedicated senior SRE embedded in your team's workflows (Slack, standups, sprint planning).
  • Hands-on infrastructure and reliability engineering — IaC, CI/CD, monitoring, incident response.
  • Knowledge transfer sessions to upskill your existing engineers on SRE practices.
  • Documentation of all systems, runbooks, and processes created during the engagement.
  • Weekly progress reports and a monthly reliability improvement summary.
  • Smooth handoff plan at engagement end — no knowledge leaves with the contractor.

Expected Business Outcomes

  • Immediate SRE capacity — productive within the first week, not the first quarter.
  • Reliability improvements shipped alongside feature work, not as a separate backlog.
  • Internal team upskilled on SRE practices through pairing and knowledge transfer.
  • Reduced operational burden on product engineers — fewer pages, less firefighting.
  • Clean handoff — all work documented and transferable when the engagement ends.

Timeline: 3-month minimum engagement; most clients extend to 6–12 months.

Not Sure Which Service Fits?

Book a free 30-minute discovery call. We'll assess your reliability posture and recommend the right engagement — no pressure, no obligations.

Schedule a Discovery CallView Pricing